Frequently Asked Questions
Everything you need to know about creating beautiful keepsakes from your baby's footprint.
👋Getting Started
It's simple! Upload a photo of your baby's footprint, choose from our selection of premium products (onesies, mugs, blankets, canvas prints, and more), and we'll professionally print your baby's unique footprint onto your chosen items. Each product is made-to-order and shipped directly to your door.
You can use the footprint from your hospital birth certificate, a footprint you've made at home with ink, or even a photo of your baby's foot that we'll convert into an artistic print. For best results, make sure the image is clear, well-lit, and the footprint is visible. Our AI technology will enhance and prepare it for printing.
Yes! Our AI technology can transform a clear photo of your baby's foot into a beautiful artistic footprint design. Just make sure the photo is well-lit and shows the bottom of the foot clearly.
The ordering process takes just a few minutes. Upload your photo, preview it on your chosen products, and checkout. Production typically takes 2-5 business days, and shipping depends on your location (usually 3-7 business days within the US).
✨Products & Quality
We offer a curated selection of premium products including: Baby Onesies (100% cotton, sizes 3-24 months), Baby T-Shirts, Parent T-Shirts ("Tiny Feet, Big Love" design), Coffee Mugs (11oz ceramic), Enamel Mugs (12oz, great for camping!), Sherpa Blankets (cozy fleece), Throw Blankets, and Canvas Prints (gallery-wrapped).
Absolutely! We partner with Printful, an industry-leading print-on-demand provider. All products are made in the USA or EU using high-quality materials and professional printing equipment. The prints are durable, wash-safe (for apparel), and designed to last.
Yes! All apparel is machine washable. We recommend washing inside-out on a gentle cycle with cold water and tumble drying on low heat to preserve the print quality for years to come.
Our baby onesies are available in sizes: Newborn (0-3 months), 3-6 months, 6-12 months, 12-18 months, and 18-24 months. Baby t-shirts are available in 6 months, 12 months, 18 months, and 24 months.
🛒Ordering & Payment
Click "Get Started" on our homepage, upload your footprint photo, select the products you want, review your order, and proceed to checkout. We accept all major credit cards through our secure payment processor (Stripe).
Yes, absolutely. We use Stripe, one of the world's leading payment processors, to handle all transactions. Your payment information is encrypted and never stored on our servers.
Yes! You can add multiple products to your order. The same footprint design will be applied to all items, creating a beautiful matching set for your family.
Not currently, but each product comes in quality packaging that's perfect for gifting. We're exploring gift wrapping options for the future!
📦Shipping & Delivery
Production takes 2-5 business days. Standard US shipping is typically 3-7 business days after production. We also offer expedited shipping options at checkout. International shipping is available to most countries and typically takes 7-21 business days.
Yes! We ship to most countries worldwide. International shipping times and costs vary by destination. Shipping costs are calculated at checkout based on your location.
Once your order ships, you'll receive an email with tracking information. You can use this to follow your package's journey right to your door.
Contact us at hello@mybabyprints.com with your order number and we'll work with our fulfillment partner to resolve the issue. We stand behind our products and want you to be completely satisfied.
💝Returns & Satisfaction
Because each product is custom-made with your baby's unique footprint, we cannot accept returns for change of mind. However, if there's a defect in printing or the product arrives damaged, please contact us within 14 days and we'll make it right with a replacement or refund.
Your satisfaction matters to us! If the print quality doesn't meet your expectations, contact us with photos and we'll work with you to resolve the issue. We may offer a reprint or refund depending on the circumstances.
Orders can be cancelled within 2 hours of placing them. After that, production may have already started and cancellation isn't possible. Contact us immediately at hello@mybabyprints.com if you need to cancel.
👣Footprint Tips
Use non-toxic, washable ink on a flat surface. Press your baby's foot firmly onto white paper, making sure to capture all the toes. Let it dry completely before scanning or photographing. For best results, use bright, even lighting and take the photo straight-on (not at an angle).
Absolutely! Hospital footprints work great. Just take a clear, well-lit photo of the footprint portion of the certificate. Make sure there's no glare and the print is clearly visible.
No footprint is perfect — that's what makes them special! Smudges, incomplete prints, and little imperfections are part of your baby's unique story. Our process preserves these authentic details while creating a beautiful design.
Currently, our products are optimized for footprints, but handprints can work too! The design may need to be sized differently. Contact us if you'd like to use a handprint and we'll help you get the best result.
🏥Hospital Partnerships
Simply scan the QR code with your phone's camera — it will take you directly to our website where you can upload your baby's footprint and start creating keepsakes. The hospital QR code may also unlock special offers!
We're actively partnering with hospitals across the country. If you received materials from your hospital about MyBabyPrints, you're at a partner hospital! If not, you can still use our service directly through our website.
We'd love to hear from you! Visit our Partners page or email us at partners@mybabyprints.com. We offer a revenue-sharing program and provide all marketing materials at no cost to the hospital.
Still Have Questions?
We're here to help! Reach out to our friendly team and we'll get back to you as soon as possible.